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Boundless grew pipeline 80% YoY with Chambr

Andrew Ho's SDRs were making 75-100 calls a day and getting 2-4 live conversations. Now they warm up on Chambr before every prospecting block.

Our SDRs start the day with a warm up conversation with Chambr, then go into their daily activities, and end the day with a role play if they weren't able to book a meeting.

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About Boundless

Boundless is an immigration tech company out of Seattle. After their Series B they tripled headcount, from 130 to nearly 400. The sales team was hiring fast and needed new SDRs producing before the pipeline felt it. Chambr started with the B2B team. It worked well enough that they brought it to B2C too.

The problem: 75 calls a day, 2 live conversations

Andrew was spending 5-10 hours a week on rep coaching and interviews. His SDR lead had just 1 hour a week to review calls. SDRs were dialing all day but barely getting live conversations. There was no way to practice in real time.

He introduced Chambr into the daily SDR workflow. Reps started warming up on Chambr before their prospecting blocks. If they didn't book a meeting by end of day, they'd run another roleplay to reset. Practice became part of the rhythm, not something scheduled once a month.

The Results

Reps trained daily with real objections and instant feedback. Leaders got their time back while reps improved on their own.

Hiring and B2C Expansion

After seeing what daily practice did for existing reps, Andrew started using Chambr in the hiring process. Candidates ran a roleplay as part of the interview. It showed who could actually sell, not just interview well.

We got 6 really strong AEs because of Chambr.

The results from the B2B team were strong enough that Boundless expanded Chambr to their B2C team as well. What started as a daily warm-up is now how Boundless hires, trains, and scales their sales team across the company.

Chambr offers a compelling solution for scalable training. It provides agents with valuable, self-paced practice and immediate feedback, streamlining the development of critical call handling skills without the heavy manual oversight. This tool is a strong contender for enhancing our team's overall effectiveness.